This page will give you a better understanding of how our program works and what you can expect. Please let us know if you have any questions.
1. Once sign-up is confirmed, payment must be made via the online portal BEFORE the second lesson at the pro-rated rate.
2. The regular monthly lesson fee is billed monthly in advance of your scheduled lessons. Your credit card will be automatically charged for the rate in effect at the time of your registration on the first of the month. Rates can be found on our homepage at https://folsom.musiclab.co.
If you would like to opt out of auto-pay, manual payments via debit/credit card incur a $30 monthly surcharge due to the added cost of manually invoicing and following up on payment with the student and/or parent. If the card in the system does not go through on the 1st of the month, this is not considered auto-pay and the $30 surcharge will be owed to cover the administrative cost burden that is required to collect payment. It is the parent/student’s responsibility that a payment card is up to date in the system via our portal we give everyone access to. Personal checks and money orders are priced as manual payments and must be brought to the first lesson of the month (CASH PAYMENTS NOT ACCEPTED). Note: Free trial lessons are for private lessons only and do not apply to groups or camps unless otherwise noted.
Note for charter voucher students: If you are a charter student paying via charter vouchers through your school, we add a monthly surcharge to the lesson price due to the added admin cost of processing vouchers and payments as required by the charter schools. This does not apply if you are paying Music Lab directly.
3. Music Lab must be notified of the student’s inability to attend a lesson at least 24 HOURS IN ADVANCE if a make-up is desired. Without proper notice, a make-up will NOT be granted. A make-up is only guaranteed if scheduled within 1 WEEK of the student’s request – LIMIT 1 MAKE-UP PER QUARTER (3 months). We do not grant make-ups for missed Group lessons. To cancel future lessons, Music Lab must be notified at least 30 DAYS in advance from the 1stof the month. The purpose of the 30-day policy is to give us time to find another student to take over the slot that you have reserved so that we can attract top quality instructors by preventing income volatility. Our instructors are paid a percentage of all the revenue that comes in so the 30-day policy allows us to prevent high income volatility and, thus, give the student the best possible price with a top quality instructor.
COVID-19 UPDATE: In the event of a public shutdown due to COVID-19, lessons will be automatically switched to virtual lessons via Zoom/FaceTime/Skype. In the event that we will be forced into this situation, students will still be required to put in a 30-day notice to stop lessons and a refund will not be given for any payments that have already been made up to that point.
4. Outside of the make-up policy mentioned above, since we have a specific lesson time slot reserved for each student and have a legal obligation to pay the instructor for that reserved slot, payment for the month must be made regardless of attendance. This includes illness, vacations, etc. The payment made each month is NOT for each lesson being attended. The payment made each month is for the time slot reserved with each instructor so the student’s attendance is independent of that. As a small business, we have vital fixed costs that must be met so refunds outside of the policy described above will not be given under ANY circumstances.
5. Music Lab will be closed for a week-long break 4 times/year. These weeks will be held Easter week (Spring Break), 4th of July week, Thanksgiving week, and Christmas week. This will still give each student 48 lessons/year due to the 5th lesson/month that occurs 4 times/year that we do not charge extra for.
6. Since the instructors are contracted to be paid per scheduled lesson, students are required to attend all scheduled lessons on time. We ask that you please choose a time that you can commit to on a regular basis each week. If the student is 15 minutes late, they will be considered absent and the instructor will not be expected to wait. If a Music Lab instructor misses a lesson and no sub is provided, a refund for the missed lesson will be granted. Music Lab will make every effort to keep a student with the same instructor. However, the student (by signing up) agrees that Music Lab has the discretion to reassign a student to a different qualified instructor as needed. The student may also request to switch to a different instructor for any reason and Music Lab will make every effort to accommodate the student’s request.
7. By signing up, the student agrees to release, hold harmless, and indemnify Music Lab from all known and unknown claims arising from or related to instruction by Music Lab or its instructors, including but not limited to, all claims of negligence whether injury is sustained on or off Music Lab’s premises.
8. I grant permission for the student to participate and appear in video or audio recordings, films, photographs, written articles, websites and social media sites. This consent includes the use and editing of the student’s image, voice and name in media projects by Music Lab to print, broadcast to Internet media outlets such as newspapers, radio and television stations, and news websites. In consideration of the opportunity for the student to participate, I release Music Lab including its employees and contractors, from all claims resulting from the use and editing of my the student’s image, voice or name, and the use, sale, editing and release to media outlets. If you DO NOT APPROVE the media release terms please let Music Lab management or your instructor know and we will make sure that the student is not featured in any of the above mentioned.
9. By signing up, I grant Music Lab permission to send lesson reminders, lesson notes, and occasional announcements and newsletters to my email address. I understand I may also receive lesson reminders and other administrative messages via text message. You will always have the option to opt out of receiving emails and/or text messages.
Music Lab does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Music Lab is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.